Actions
add_faq_item
Adds a new question/answer item to an existing FAQ; supports categories.
add_video
Adds a YouTube video URL as knowledge to the Aidbase knowledge base.
add_website
Adds a website URL as a knowledge source for Aidbase.
create_chatbot_reply
Generates an AI chatbot reply given a message and optional session context.
create_faq
Creates a new FAQ entry with title and description.
custom_api_call
Make a custom API call to a specific endpoint
start_training
Starts a training job on an existing knowledge base item (FAQ, website, video, etc.).
Triggers
email_received
Fires when a new email is received in an Aidbase inbox.
email_status_changed
Fires when the status of an email changes.
email_priority_changed
Fires when an email’s priority is changed.
email_sent
Fires when an email is sent from Aidbase.
ticket_created
Fires when a new ticket is created in Aidbase.
ticket_priority_changed
Fires when the priority of an existing ticket changes.
ticket_status_changed
Fires when a ticket’s overall status changes.
ticket_new_comment
Fires when a new comment is added to an existing ticket.
