Help Scout
Customer support platform that provides shared inboxes, knowledge base, and live chat to manage conversations across channels. Offers automation, reporting, and integrations to streamline support workflows.
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Actions
add_noteAdds a note to a conversation.create_conversationStart a new conversation.create_customerAdds a new customer to Help Scout.custom_api_callMake a custom API call to a specific endpointfind_conversationFinds an existing conversation using provided filter.find_customerFinds a customer by email.find_userFinds a user by email.send_replySends a reply in an existing conversation.update_customer_propertiesUpdates customer's properties.Triggers
conversation_assignedTriggers when a conversation is assigned to a user.conversation_createdTriggers when a new conversation is started in a mailbox.new_customerTriggers when a new customer is added.tags_updatedTriggers when tags on a conversation are modified.Over 300 Integrations
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