Actions
add-comment-to-ticketAppend a public/private comment to a ticket.add-tag-to-ticketApply one or more tags to a ticket.create-organizationCreate a new organization record.create-ticketCreate a new ticket in Zendesk.create-userAdd a new user to the Zendesk instance.custom_api_callMake a custom API call to a specific endpointdelete-userRemove a user and associated records from the account.find-organizationSearch organizations by name, domain, external ID, or other criteria.find-ticketsSearch tickets by ID, field, or content.find-userSearch users by email, name, role, or other criteria.update-organizationUpdate existing organization fields.update-ticketModify ticket fields or status via API call.Triggers
new_action_on_ticketFires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.new_organizationFires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).new_suspended_ticketFires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.new_ticketFires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.new_ticket_in_viewTriggers when a new ticket is created in a viewnew_userFires when a new user is created. Uses Zendesk event webhook (no Trigger needed).tag_added_to_ticketFires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.updated_ticketFires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.Over 300 Integrations
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