Actions
add-comment-to-ticket
Append a public/private comment to a ticket.
add-tag-to-ticket
Apply one or more tags to a ticket.
create-organization
Create a new organization record.
create-ticket
Create a new ticket in Zendesk.
create-user
Add a new user to the Zendesk instance.
custom_api_call
Make a custom API call to a specific endpoint
delete-user
Remove a user and associated records from the account.
find-organization
Search organizations by name, domain, external ID, or other criteria.
find-tickets
Search tickets by ID, field, or content.
find-user
Search users by email, name, role, or other criteria.
update-organization
Update existing organization fields.
update-ticket
Modify ticket fields or status via API call.
Triggers
new_ticket_in_view
Triggers when a new ticket is created in a view
new_ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
updated_ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
tag_added_to_ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
new_organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
new_user
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
new_suspended_ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
new_action_on_ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
